Refund policy

Refund policy

At RaLux, every item is printed on demand and made just for you. Because of this, we can't accept returns or exchanges for change of mind or the wrong size. Please check the size chart on each product page before ordering. If you're between sizes, we recommend sizing up.

Our "Love It" guarantee

If something isn't right with your order, we'll make it right with a free replacement or a full refund if your item:

arrives damaged or defective,

has a printing error or misprint,

is the wrong item, size or color compared to what you ordered, or

is lost in transit.

How to request a replacement or refund

Email info@ralux.net within 30 days of delivery (or of the expected delivery date for lost packages).

Include your order number and clear photos of the issue.

We'll review it and reply within 2 business days. There's no need to send the item back.

Personalized items

For products personalized with names, text or photos, we print exactly what you submit. Please check spelling and photo quality before placing your order. We can't offer refunds for errors in customer-provided text or for low-resolution photos, but we will always replace an item if the error is ours.

Cancellations & changes

Orders go into production quickly. You can cancel or change your order within 12 hours of placing it by contacting us. After production starts, orders can't be cancelled.

Refunds

Approved refunds are issued to your original payment method within 5 business days. Your bank may take additional time to post the refund.

Wrong address

If a package is returned to us because of an incorrect or incomplete address provided at checkout, we can reship it at the customer's cost for the new shipment.

European Union customers

Under EU rules, the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. Your statutory rights for defective items are not affected.

Questions?

Email us at info@ralux.net. We're happy to help.